Frequently Asked Questions


If your question isn’t listed below, please feel free to contact us directly at and we’ll get back to you as soon as possible

1. Who are we?

Fresh-Net is a feature-rich all in one purchasing platform that connects buyers with suppliers. We seek the best suppliers and negotiate the best pricing before uploading to the marketplace allowing operators to easily search for and find what they need. 

2. How much does it cost?

Fresh-Net is completely free. No signup costs, no monthly subscriptions. Just sign up and start saving money!

3. What if my produce isn't on the platform?

That's ok! And expected. We are professional buyers that use the tool to get operators the best deal. But that also means we buy for a living. Simply hand us your product list and we'll go and renegotiate with suppliers on your behalf, switch suppliers if we find cheaper (with your permission), and upload all the products to your tailored catalogue so you can continue to buy week on week. 

4. Do you deliver?

No, Fresh-Net do not deliver. We are a platform that connects operators to suppliers, meaning the supplier will deliver the same way they do today based on the same terms. All of the minimum standards required by suppliers are clearly listed in their information page on their shop. 

5. What about credit?

We understand that credit is important to the food and drink industry so we are working on this functionality, due to go live in August 2020.